Customer Service

No, we do not have any limits in place for this service. Just make sure you have funds available in your account prior to the payment date.

ATM fees apply to debit cards used outside the Pinnacle Bank and Bank of Colorado ATM network.

Payments cannot be completed same day. Depending on how the payment is being sent, our Bill Pay processor will send the payment 2-6 days prior to the payment date to ensure prompt delivery.

Card features can be accessed with Cards feature providing control at your fingertips inside our Mobile Banking App. Set specific travel days as you move about your trip. Agents are also available at 1-800-227-7715.

Just click on the gold Account Login button in the upper right-hand corner of the website, click on Personal Login, then click on Forgot Password, enter your Username, last four digits of your Social Security Number and your email address. A new password will be emailed to you.

Just log in to consumer online banking and click on Profile in the upper right-hand corner of the page.  From there you can edit your email address.

If you are uncertain of a charge on your debit card, please reach out to your local branch or call us at 1-800-227-7715. 

Your Visa Debit Card is subject to a standard transaction limit. For assistance with larger purchases, please contact your local branch to make necessary arrangements, or call 1-800-227-7715 to discuss your transaction.

A debit card PIN can be set using the Cards section of our Mobile Banking app, or by calling 1-800-992-3808.

You will need to call our customer support center at 1-800-789-7156 for assistance in retrieving your Username.  

Click on the gold Account Login button in the upper right-hand corner of the website. From there, click on Forgot Password or PIN? and then enter your Username and Email address.  A new password will be emailed to you.

You will need to call our customer support center at 1-800-227-7715 for assistance in retrieving your Username.  

Yes! Just log in to online banking. In the menu, choose Address Change and follow the on screen prompts. Keep in mind that address changes may take a few days to process.

Any checking account that is viewable within our online banking platform can be used with Bill Pay. Savings accounts cannot be utilized for Bill Pay payments.

When making a payment, you should input the date you would like the biller to receive the payment.

Anyone! When you want to add a biller, you have the opportunity to search for billers who are already in our payment network. For those billers you will only need to provide your account number with that specific biller. If the biller is not in our payment network, you can enter their address information, and a check will be mailed on your behalf.