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Almost like another family member, we’re here for you.

Our local bankers are here for your every need. If during business hours, please contact your local branch; we're here to help!

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Important Phone Numbers to Get Help

  • Account Related Assistance

    1-800-227-7715

    Monday - Friday: 
    7:00 am - 7:00 pm MST

    Saturday:  
    7:00 am - 4:00 pm MST

    Sunday:
    7:00 am - 4:00 pm MST

  • Online Banking

    1-800-227-7715

    Monday - Friday: 
    7:00 am - 7:00 pm MST

    Saturday:  
    7:00 am - 4:00 pm MST

    Sunday:
    7:00 am - 4:00 pm MST

  • Debit Card Assistance

    1-800-227-7715

    Monday - Friday: 
    6:00 am - 8:00 pm MST

    Saturday:  
    7:00 am - 4:00 pm MST

    Sunday:
    7:00 am - 4:00 pm MST

  • Online Bill Pay

    1-877-903-0641

    Daily:
    5:00 am - 11:00 pm MST 

  • Online Banking

    1-800-789-7156

    Monday - Friday: 
    7:00 am - 6:00 pm MST

  • Online Bill Pay

    1-877-903-0641

    Daily:
    5:00 am - 11:00 pm MST  

  • Business Premium

    1-800-227-7471

    Monday - Friday:
    7:00 am - 6:00 pm MST 

  • Lost or Stolen Visa Debit Card

    1-800-472-3272

    24/7

  • Activate New Visa Debit Card Within 90 Days of Receipt

    1-800-992-3808

    24/7

  • Change PIN on Your Visa Debit Card

    1-800-992-3808

    24/7

  • Credit Card Balance Inquiries

    1-855-279-1051

    24/7

  • Lost or Stolen Visa Credit Card

    1-855-279-1051

    24/7

  • Diamond Secure Customers Only: Suspect identity fraud / Need to speak with a Resolution Specialist

    1-877-610-7889

    Monday - Friday: 
    8:30 am - 5:00 pm EST

  • Diamond Secure Customers Only: File a Cellular Telephone Claim

    1-877-610-7889

    Monday - Friday: 
    8:30 am - 5:00 pm EST

Find a Person

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  • Tommy Haws

    Office:

    505-722-4411

    Email:

    tommy.haws@pinnbank.com

    Address:

    307 W. Aztec Ave
    Gallup, NM 87301

    NMLS: 681397

    Tommy Haws has been with Pinnacle Bank since 2002. He is a career banker with over 15 years experience in Lending, Management, and Bank Operations. Tommy is actively involved with the Gallup community as a member of Kiwanis Club of Gallup, TDFL, RMCHCS Foundation, Gallup Economic Development Corporation, active member of his church congregation, and the Gallup McKinley County Schools audit advisory committee. Tommy's philosophy of providing logical financial solutions has helped Pinnacle Bank grow to holding the largest market share in the Gallup area.

  • Jason Sanchez

    Office:

    505-722-4411

    Email:

    jason.sanchez@pinnbank.com

    Address:

    307 W. Aztec Ave
    Gallup, NM 87301

    NMLS: 681398

    Jason Sanchez joined Pinnacle Bank in 2005 bringing over 10 years of previous banking and sales experience. Jason is a Gallup native that believes in helping his community. He is currently a member of The Gallup Rotary Club, Habitat for Humanity, member of the Board of Directors for Gamerco Water and Sanitation District. Jason is a customer service enthusiast who provides straightforward and timely solutions to his clients.

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If you prefer assistance via email, our customer service email address is CustomerService@nmpinnbank.com.  Please be advised that email is not a secure method of communication and should not be used to provide personal, non-public information such as account numbers, social security numbers, dates of birth, etc. 

And, as always, you are free to call your local branch for assistance.

NOTICE TO CONSUMER LOAN BORROWERS

IF YOU FEEL THERE HAS BEEN AN ERROR IN THE SERVICING OF YOUR MORTGAGE LOAN WITH PINNACLE BANK OR IF YOU WOULD LIKE INFORMATION CONCERNING YOUR MORTGAGE LOAN, PLEASE SEND A WRITTEN REQUEST TO:

Bank of Colorado - Loan Processing Center,
1609 E Harmony Rd,
Fort Collins CO  80525

Your request must contain a) Borrower’s name, b) Identification of your loan such as loan number and c) Information on the error that is believed to have occurred or a description of the information requested. You will receive a response within 5 business days.