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Seeing: 75 - 100%
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ATM LIVE SPECIALIST
Job Description
GENERAL SUMMARY:
Provides quality service by assisting customers accurately and efficiently and develops long term customer relationships. Oversees the receiving and paying of money to bank customers and ensures that accurate record keeping of deposits and withdrawals, negotiable instruments, and other bank transactions is maintained. Performs a broad variety of customer service and sales activities, assisting with account problems and questions, as well as advising customers on all bank services via ATM Live/Interactive Teller Machine.
RESPONSIBILITIES AND DUTIES:
Performs all regular teller duties including, but not limited to, accepting deposits, cashing checks, processing payments for loans, credit cards and safe deposit boxes, as well as perform other various customer service-related duties. Prepares holds on deposits.
Completes forms such as CTRs, SIRs, and any other BSA reporting as necessary.
Listens to customer needs to make appropriate customer referrals to other bank staff to promote products and services.
Receives, researches, and resolves customer inquiries.
Assists in proofing transactions using back-counter capture.
May do account and card maintenance such as change address, order or hot card cards.
Performs various customer service duties such as: assisting ATM Live customers, initiating customer research, processing check orders, closing accounts, sorting daily mail, deposit verification for credit purposes.
Ability to maintain regular and reliable attendance and the ability to work flexible hours, including weekends.
Performs other duties as assigned by management.
KNOWLEDGE, SKILL, AND ABILITIES:
Full knowledge of personal and business banking products offered, taking a personal initiative to stay updated on any changes. Basic knowledge of all banking regulations, procedures, and of all bank policies applicable to the job function.
Knowledge of general banking principles and banking regulations and a willingness to participate in educational opportunities.
Skill in communicating with clients and co-workers in courteous and professional manner.
Skill in operating computer terminals and printers, back counter capture machine, and copier, webcam and headset.
Skill in strong mathematical and organization.
Skills in effectively listening to customers and making appropriate referrals
Ability to maintain a high level of confidentiality.
Ability to perform customer service duties and provides leadership and guidance to subordinate members of the department in the areas of phone and in-person inquiries, conducting customer research, cash and check handling, and effectively making appropriate customer referrals to other bank staff.
Ability to demonstrate accuracy, efficiency and excellent customer service is provided to customers to ensure that the bank’s goals of meeting the customer’s needs is accomplished.
Ability to work under pressure and have constant interruptions while doing assigned responsibilities.
Ability to function as a team player.
EDUCATION AND EXPERIENCE:
High school graduate or equivalent.
A minimum of 6 months of prior banking experience is generally expected.
Cash handling and customer contact experience preferred.
PHYSICAL REQUIREMENTS:
Seeing: 75 - 100%
Must be able to greet customers via web cam, read documents, use computer
Hearing: 75% - 100%
Must be able to communicate with customers and co-workers via headset.
Standing/Walking: 25-49%
Climbing/Stooping/Kneeling: 25-49%
Lifting/Pulling/Pushing: 50-74%
Must be able to lift and put away supplies or other physical tasks.
Fingering/ Grasping/Feeling: 75% - 100%
Must be able to use computer, write, type
PHYSICAL DIMENSIONS:
Light Work: Exerting up to 20 pounds of force occasionally, and/or a negotiable amount of force frequently or constantly to lift, carry or otherwise move objects. Job involves sitting most of the time and walking and standing some of the time.
NOTE:
The statements herein are intended to describe the general nature and level, or work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills, required of personnel.
More Details
Monday through Friday. Rotating Saturdays. Shifts rotating 7 to 4, 8 to 5, 10 to 7 and 8 to 4 Saturdays. Bilingual preferred but not required.
Benefits
We offer fair and competitive compensation as well as bonus based on an employee's years of service and possible discretionary merit bonuses. Employees also have the opportunity to participate in the Bank incentive programs based on charter/branch guidelines. Other benefits include:
- 8 paid holidays.*
- 17 PTO days each year for the first five years of employment. Employees must also complete the 90-day introductory period prior to accruing PTO.*
- After five years, 22 PTO days each year.*
- After ten years, 27 PTO days each year.*
- Employees must also complete the 90-day introductory period prior to accruing PTO.*
- New employees will receive 16 hours of paid sick time upon their hire date.*
- Health, dental, prescription drug card, vision, and voluntary life insurance plans.
- Health Savings Account with employer contributions.
- Flexible medical and dependent care spending plans.
- Parental Leave after one year of full time employment.
- 401K plan after 3 months and start of next quarter with employer contributions and profit sharing.
- Free checking account and basic printed checks.
- Free safe deposit box.
- $50,000 group term life insurance.
- Long term disability insurance.
- Employee Assistance Program.
- Educational Assistance.
*Paid holidays and paid time off benefits are not applicable for employees that are fully commissioned.
We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at personnel@pinnbank.com or by phone at 402-697-8666 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. For more information, view the EEO KNOW YOUR RIGHTS and PAY TRANSPARENCY STATEMENT.