DEPOSIT SERVICES SUP
Job Description
RESPONSIBILITIES AND DUTIES:
- Provides telephone/email customer service and support for external and internal customers regarding inquires and problem resolution. Follow up to verify items have been resolved in a timely manner.
- Supervises, trains and assists all areas of Deposit Services Department. Oversees that work is completed on time and is correct. Schedules duties. Assists with annual reviews, hiring and terminations.
- Performs duties of Deposit Services Specialist I, II, and III.
- Works with Quality Control Officer and Compliance Officer on Audit and compliance issues.
- Work with mergers, consolidations, D-conversions and special projects.
- Coordinate with PDS on EIM processing.
- Works with Manger on departments budget and employee expenses.
- Other duties as assigned by management.
- Regular and reliable attendance.
- Good customer service.
- Knowledge of ITI preferred.
- Must be able to operate a PC with keyboard accuracy and speed. Must have knowledge of windows-based programs on either an IBM or Macintosh Computer.
- Must have good customer service skills and telephone courtesy.
- Must have the ability to work under pressure, constant interruptions while meeting deadlines doing assigned responsibilities.
- High School diploma or equivalent
- Minimum of 2-years Bank operations experience is required.
- Leadership and supervision of employees preferred.
- Must have prior experience in all levels of Deposit Services and be familiar with integration of all deposit accounts.
More Details
Benefits
We offer fair and competitive compensation as well as bonus based on an employee's years of service and possible discretionary merit bonuses. Employees also have the opportunity to participate in the Bank incentive programs based on charter/branch guidelines. Other benefits include:
- 8 paid holidays.*
- 17 PTO days each year for the first five years of employment. Employees must also complete the 90-day introductory period prior to accruing PTO.*
- After five years, 22 PTO days each year.*
- After ten years, 27 PTO days each year.*
- Employees must also complete the 90-day introductory period prior to accruing PTO.*
- New employees will receive 16 hours of paid sick time upon their hire date.*
- Health, dental, prescription drug card, vision, and voluntary life insurance plans.
- Health Savings Account with employer contributions.
- Flexible medical and dependent care spending plans.
- Parental Leave after one year of full time employment.
- 401K plan after 3 months and start of next quarter with employer contributions and profit sharing.
- Free checking account and basic printed checks.
- Free safe deposit box.
- $50,000 group term life insurance.
- Long term disability insurance.
- Employee Assistance Program.
- Educational Assistance.
*Paid holidays and paid time off benefits are not applicable for employees that are fully commissioned.
We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at personnel@pinnbank.com or by phone at 402-697-8666 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. For more information, view the EEO KNOW YOUR RIGHTS and PAY TRANSPARENCY STATEMENT.